(703) 719-4000 cs@fatech.net

In today’s digital age, businesses generate more data than ever. This data can be used to gain valuable insights into customer behavior, identify new opportunities, and improve decision-making. However, not all of this data is being used effectively. In fact, about 80% of data is considered ‘dark data.’

What is Dark Data?

Dark data is data that is not being used for any purpose. It can be found in a variety of places, including:

  • Unstructured data, such as emails, text messages, and social media posts
  • Semi-structured data, such as log files and survey responses
  • Structured data, such as customer records and financial statements

There are a number of reasons why businesses may not be using their dark data. Some companies may not be aware of the data they have. Others may not have the resources to collect, store, and analyze the data. Still, others may not know how to use the data to improve their business.

Despite the challenges, there are a number of ways that businesses can use their dark data. Here are a few of the most common ways businesses can leverage their dark data to their advantage.

Uses of Dark Data for Businesses

Customer Insights

One of the most significant benefits of dark data for businesses is a deeper understanding of customers.

This information can be used in many ways that benefit businesses – like improving marketing campaigns, creating personalized customer experiences, and addressing customer concerns.

New Product Development

An added benefit that comes from understanding customer insights data is identifying new product and service opportunities.

Audience trends mapped out from dark data can show businesses what customers are looking for and how to meet those needs.

Operational Efficiency

Analyzing dark data can help business owners identify internal trends and pinpoint areas to improve operational efficiency.

For example, dark data can identify areas for improvement in the company’s supply chain, which can help optimize supply chains, improve inventory management, and even reduce costs.

Leveraging Your Business’s Dark Data

Companies can gain valuable insights into customers, opportunities, and decision-making by collecting, storing, and analyzing dark data. Overall, dark data is a valuable asset that businesses can use to grow.

Have questions about what tools your business can use to access and analyze dark data? Our IT experts are here to help. Contact Us.