The traditional help desk addresses technology that’s already broken, which doesn’t help you much when you factor in the costs of lost opportunities and productivity. With us on your side, however, you can leverage more proactive solutions that make tech fixes feel more like a high-tech production line. Instead of waiting for the phone call that something’s wrong, we use Remote Monitoring and Management (RMM) tools to find and fix bugs before they ever become a problem for your employees. 

Here’s a look behind the scenes as to how RMM tools work (and how they keep your business operating at full speed).

The Silent Fix

Most IT problems follow a predictable lifecycle where they start as “priority zero,” which is a silent warning sign that a human would never notice—but it doesn’t stay that way for long.

These priority-zero events might be subtle changes, like a hard drive temperature increase or a backup that takes longer than usual, but they are always opportunities to take action. With RMM, the system is set up to look for threshold alerts that flag your IT help if certain conditions are met (like a server’s memory hitting 90 percent). The RMM can then run a pre-written script in the background to address the issue, performing various tasks like clearing a cache or restarting a service, without your team ever knowing there was an issue.

The end result is an addressed problem that was quietly taken care of in the background, resolved quickly and efficiently.

Proactive Patching

Hackers don’t operate during business hours; they use automated bots to scan thousands of networks every second for unpatched vulnerabilities.

If your business waits for an employee to click Update and Restart, then it’s already too late. With RMM, this process is automated, and we can push critical security updates out to every single affected device on your network. Furthermore, RMM systems are constantly auditing every piece of software, looking for potential flaws or outdated versions that need to be addressed.

The RMM can handle updates for not only your Windows operating systems, but for all manner of third-party apps—apps that are usually ignored if not actively monitored and maintained.

Data-Driven Decisions

The neat thing about RMM tools is that they don’t just fix your tech; they also collect data on every device on your network.

With all this data in hand, our experts can then move from fixing the past toward predicting the future. Your IT leadership can identify which technological assets are responsible for the majority of the slowdowns on your network, offering up opportunities to replace them with better, more reliable systems. You can also get a glimpse of battery and storage trends to identify if and when problems could potentially arise.

All of this information can be used to put together a replacement budget for any technology that could fail in the near future, eliminating “emergency” capital expenditures and replacing them with planned-for costs.

Proactive IT isn’t about answering phones; it’s about making sure you never have to make a phone call in the first place. With RMM preventing operational issues at every turn, you can focus on your business and make sure it far outpaces the competition.

Fatech IT Advisors can set your business up with proactive monitoring, thanks to our RMM tools. Learn more today by calling us at (703) 719-4000.